About Us

Modern Business Excellence – Values

Above all…Integrity
Without integrity, everything else falls apart. The details around integrity can have different meaning to different people, but the basics are pretty universal. At Modern Business Excellence, integrity means delivering on what is promised, never misleading clients, vendors, partners, or employees, and only promoting services and products that offer genuine value and benefit to our clients, never those that serve only to increase our revenues.
Create sustainability
In recent years the term sustainability has been used primarily to describe methods and processes that are environmentally conscious and can be sustained indefinitely through renewable resources and with minimal environmental impacts. At Modern Business Excellence, we subscribe to this ideal, but also take it a step further. We believe that sustainability extends beyond the environment to processes that create win-win scenarios with customers and build relationships while generating profits.
Do it right the first time
Rework sucks. No one likes doing it, and no matter how well a problem gets fixed, it was still a problem to begin with. We strive to prevent the need for rework in our own processes and in solutions delivered to clients.
Continuously improve
No matter how well things are working, there is always opportunity to do them better. Modern Business Excellence prides itself on looking for ways to improve not only client processes, but also our own processes. We believe that new processes and products should be designed to facilitate future feedback.
Seek diverse points of view
At Modern Business Excellence, we know that diversity is not just about having people from different races or cultures present, particularly if those individuals never differ in their opinions and perspectives on business matters. We believe diversity means having people who think differently actively engaged in developing strategies, products/services, and processes.

Modern Business Excellence – Vision

The premier firm businesses and non-profit organizations turn to for consulting services, Business Process Management, and process improvement project management

Modern Business Excellence – Mission

Modern Business Excellence is dedicated to enhancing clients’ understanding and application of process management principles, and using those principles to advance their organizations far beyond what traditional functional management approaches could ever hope to achieve. By applying appropriate process management techniques within the scope of our organizational values we provide our clients with immediate improvements as well as the tools to sustain the gains and the education to identify where to focus future improvement efforts.

Bios:

Travis Gould - President

Travis Gould has been working as an internal business consultant within Fortune 500 companies since 2000. He is an experienced Six Sigma Master Black Belt specializing in customer advocacy and Business Process Management – designing metrics systems that support and enhance the organization’s strategy. Mr. Gould’s formal education has earned him a BS in Information Technology and an MBA with an emphasis in Marketing.
The unique combination of Mr. Gould’s education and experience has provided him with an unparalleled perspective and approach to achieving sustainable results. The course of his career has spanned building several Business Process Management systems with balanced scorecards in a multitude of business environments, creating & standardizing MIS reporting, improving customer service processes, redesigning product offerings to align with strategic direction and brand promise, and coordinating global teams. Through all of these endeavors, Mr. Gould has emphasized solving for multiple stakeholders at once to ensure the efforts are sustainable and actually drive overall organizational performance.

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